Raccoon London Limited – Cookie Policy
Background
This Cookie Policy covers our main website (raccoon.co.uk) and also www.raccoon.store (for our ecommerce sales) and www.promohire.co.uk (for our promotional vehicle hire services) (“Our Sites”). Our Sites and information hub is owned and operated by Raccoon (London) Ltd., Unit 5 Edenbridge Trading Estate, Hever Road, Edenbridge, Kent TN8 5EA, United Kingdom and whose company registration number is 7037825 (“our”, “we”, “us”).
Please read this Cookie Policy carefully and ensure that you understand it.
In this Cookie Policy the following terms shall have the following meanings:
“Cookie” means a small text file of letters and numbers placed on your browser or hard drive of your computer or device by Our Sites when you visit certain parts of Our Sites and/or when you use certain features of Our Sites; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended by the Privacy and Electronic Communications (EC Directive) Regulations 2011), the General Data Protection Regulation, the Data Protection Act 2018 and the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019.
Our Sites may place and access certain Cookies on your computer or device. We use Cookies to facilitate and improve your experience of Our Sites and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
All Cookies used by and on Our Sites are used in accordance with Cookie Law.
Except for the ‘strictly necessary’ Cookies referred to below, before any Cookies are placed on your computer or device, you will be shown a ‘consent pop-up’ requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you.
You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Sites may not function fully or as intended if you do this. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies. First-party Cookies are those placed directly by us and which are used only by us. Third-party cookies are Cookies placed by third-parties, over which we have no control. Third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. Details of third parties who have placed Cookies on our Site are set out below under the heading ‘Details of Cookies Used’.
We use the following types of cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of Our Sites. They include, for example, cookies that enable you to log into secure areas of our Sites, use a shopping cart or make use of e-billing services. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below under the heading ‘Disabling Cookies’, but please be aware that Our Sites may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around Our Sites when they are using them. This helps us to improve the way Our Sites work, for example, by ensuring that users are finding what they are looking for easily. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Sites, it does enable us to continually improve Our Sites, making it a better and more useful experience for you.
- Functionality cookies. These are used to recognise you when you return to Our Sites. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to Our Sites, the pages you have visited and the links you have followed. We will use this information to make Our Sites and the advertising displayed on it more relevant to your interests.
You can find more information about the individual Cookies we use and the purposes for which we use them in the table below.
Details of cookies used
| Cookie Name | Description/Purpose | Default Expiration Time |
|
Google Analytics
|
Used to store visitor-level custom variable data. The cookie is updated every time data is sent to Google Analytics. |
2 years from set/update |
| Google Analytics __utmz |
Stores the traffic source or campaign that explains how the user reached Our Sites. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. | 6 months from set/update. |
| Google Analytics _utmc |
Works out whether the user was in a new session/visitator.; | End of each browser session. |
| Google Analytics _utmb |
Used to distinguish users and sessions. The cookie is updated every time data is sent to Google Analytics. | 30 mins from set/update. |
| Google Analytics _utmt |
Used to throttle request rate. | 10 minutes |
| Google Analytics _utma |
Used to distinguish users and sessions. The cookie is updated every time data is sent to Google Analytics. | 2 years from set/update.p |
| Google Analytics _gat |
Cookie set by Google Analytics. Used to throttle the request rate. | 1 minute |
| Google Analytics _gid |
Cookie set by Google Analytics. Used to distinguish and track users as they navigate the site and help to improve websites usability. | 24 hours |
| Google Analytics _ga |
Cookie set by Google Analytics. Used to distinguish and track users as they navigate the site and help to improve websites usability. | 2 years |
| Pinterest _pinterest_cm |
Cookie set by Pinterest. Allows users to share pictures via Pinterest / the “Pin it” button and Pinterest can collect statistical information about usage of their service. | 347 days |
| HubSpot __hstc |
The main cookie for tracking visitors. We use CRM services from HubSpot to store data about our prospective and current customers. We also use Hubspot as a marketing automation tool where we store data related to our marketing activities, including website, ads and email analytics in order to improve performance and serve more personalised content to you. If you want to learn more about security measures that HubSpot employs please click here. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). | 13 months |
| HubSpot hubspotutk |
This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts. It contains an opaque GUID to represent the current visitor. | 13 months |
| HubSpot __hssc |
This cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. | 30 minutes |
| HubSpot __hssrc |
Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. | End of browsing session |
| HubSpot __hs_opt_out |
This cookie is used by the opt-in privacy policy to remember not to ask visitors to accept cookies again if they have chosen to opt out. | 13 months |
| HubSpot __hs_do_not_track |
This cookie can be set to prevent the tracking code from sending any information to HubSpot if a visitor opts out. Setting this cookie is different from opting out of cookies, as it still allows anonymized information to be sent to HubSpot. | 13 months |
| HubSpot __hs_initial_opt_in |
This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode. | 7 days |
| HubSpot __hs_cookie_cat_pref |
This cookie is used to record the categories a visitor consented to. It contains data on the consented categories. | 13 months |
| HubSpot __hs_ab_test |
This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before. It contains the id of the A/B test page and the id of the variation that was chosen for the visitor. | End of browsing session |
| HubSpot __hs-messages-is-open |
This cookie is used to determine and save whether the chat widget is open for future visits. It is set in your visitor's browser when they start a new chat, and resets to re-close the widget after 30 minutes of inactivity. | 30 minutes |
| HubSpot __hs-messages-hide-welcome-message |
This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed. | 1 day |
| HubSpot __cfduid |
This cookie is set by HubSpot’s CDN provider, Cloudflare. It helps Cloudflare detect malicious visitors to your website and minimizes blocking legitimate users. It may be placed on your visitors' devices to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It is necessary for supporting Cloudflare's security features. Learn more about this cookie from Cloudflare. | 30 days |
| HubSpot __cfruid |
This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. Learn more about Cloudflare cookies. | End of browsing session |
| On Print Shops __crsf_ops |
This cookie is used for verification purposes. | 2 hours |
| On Print Shops T1BTU0VT |
This stores the current session details. | End of browsing session or when user logs out of account. |
| On Print Shops shopping_accordion |
Maintains the style and layout of the ‘shopping cart’ page. | Never |
| On Print Shops related_product |
This saves the product IDs of related products. | 1 hour |
| On Print Shops product_category_list_style |
This maintains the style of layout of category as grid or list. | Never |
| On Print Shops Cookie_Unsaved_Design |
This helps to save information of the unsaved designs. | 10 days |
| On Print Shops quote_accordion |
Maintains style of layout of quote page. | Never |
| On Print Shops user_cart_id |
This saves the session ID. | Never |
| On Print Shops OPEN_DEPT_MODAL |
This triggers the department dropdown for Corporate Customers. | Never |
| On Print Shops OPEN_DEPT_APPROVAL_PENDING_ORDER_MODAL |
This triggers dropdown for pending order approval for Corporate Customers. | 1 day |
| On Print Shops flashmsg |
This helps to display notification messages. | 5 minutes |
| On Print Shops entrypoint_cookie |
This helps to capture information regarding previous URL. | 15 days |
| On Print Shops not_pricefound |
This shows message on index page for stock and price availability. | 1 hour |
| On Print Shops Cookie_template_fields |
This helps to save count of cart list.. | 1 minute |
| On Print Shops orderlist_style |
This maintains the style layout of orders of category as grid or list. | Never |
| On Print Shops notallow_checkout |
This helps to restrict some actions based on this field. | 1 hour |
| On Print Shops flash |
This helps to display notification message. | 5 minutes |
| On Print Shops accordion |
This helps to make the layout default open or close. | 30 days |
All expiration times referred to in the table above are approximate.
Disabling Cookies
In addition to the consent controls that we provide, which are referred to above, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. However, as referred to above, if you choose to disable Cookies you may lose any information that enables you to access Our Sites more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
Updated 23 February 2021